Commercial Policies & Legal Rights
Empress Glow Emporium is committed to ethical trade, full consumer rights protection, and transparent regulatory disclosure under Nigerian law.
Last Revised: March 2026 • Governed by the Laws of the Federal Republic of Nigeria
"Refunds only for defective products within 7 days of delivery. Contact us via WhatsApp to initiate a return."
1. Defective Product Returns & Replacements
Under the Federal Competition and Consumer Protection Act (FCCPA 2018), consumers have the right to receive goods of merchantable quality. If you receive an Empress Glow Emporium formulation that is damaged in transit, possesses a broken container seal, or exhibits a material defect:
- Notification Window: You must notify us within seven (7) calendar days of delivery confirmation.
- Evidence: Send a photograph or short video of the damaged item along with your delivery confirmation to our official WhatsApp care line.
- Resolution Choice: We will provide an immediate complimentary replacement dispatched via expedited courier, or issue a full refund to your original payment method.
2. Hygiene & Unsealed Skincare Exclusions
Because Empress Glow formulations are handcrafted botanical skincare products without synthetic formaldehyde preservatives, open jars and applied cosmetic containers cannot be returned for change of mind or personal scent preference once the protective safety seal has been broken, unless a verifiable manufacturing defect exists.
3. Return Dispatch Procedure
Return logistics within Abuja (FCT) will be coordinated directly by Empress Glow Emporium courier partners at our expense for all verified defective items. For deliveries outside Abuja, our WhatsApp care team will supply return drop-off instructions.
These claims have not been evaluated by NAFDAC. Empress Glow preparations are formulated from traditional West African botanical and fruit extracts and are not intended to diagnose, treat, cure, or prevent any medical disease or skin condition.
Data Protection Officer (DPO)
For personal data inquiries, subject access requests, correction, or erasure under the NDPA 2023, contact our monitored DPO inbox:
dpo@empressglowemporium.com →Online Dispute Resolution
Experiencing an issue with a delivery or defective product? Connect with our dedicated dispute resolution line on WhatsApp:
Open WhatsApp Resolution (+234 803 565 0299) →